Overview
Identity verification, also known as KYC (Know Your Customer), helps BKG Exchange verify your identity and maintain a secure and compliant trading environment.
You may need to complete identity verification before accessing certain BKG Exchange services or features.
The verification process may require your personal information, identification document, and facial verification.
Before You Start
Make sure you have:
- A valid government-issued identification document.
- A device with a working camera.
- A stable internet connection.
- Accurate personal information that matches your identification document.
- A clear and well-lit environment for document and facial verification.
Option 1: Complete KYC via the Website
Step 1: Log In to Your Account
Log in to your BKG Exchange account through the Website.
Step 2: Open Identity Verification
Go to your account or profile settings and select Identity Verification or KYC.
Step 3: Select Your Country or Region
Select the country or region that corresponds to your identity document.
Make sure the information you provide is accurate.
Step 4: Enter Your Personal Information
Enter the required personal information.
Make sure the information matches the details shown on your identification document.
Step 5: Upload Your Identification Document
Select the appropriate document type and follow the instructions to upload or capture images of your identification document.
Make sure:
- The document is valid.
- All information is clearly visible.
- The document is not damaged or obscured.
- The uploaded images are clear and complete.
Step 6: Complete Facial Verification
Follow the on-screen instructions to complete facial verification.
Make sure your face is clearly visible and follow the instructions provided during the verification process.
Step 7: Submit Your Verification
Review the information you provided and submit your verification request.
Wait for the verification result.
Option 2: Complete KYC via the App
Step 1: Open the BKG Exchange App
Log in to your BKG Exchange account.
Step 2: Open Identity Verification
Go to your account or profile settings and select Identity Verification or KYC.
Step 3: Select Your Country or Region
Select the appropriate country or region and follow the instructions shown in the App.
Step 4: Enter Your Personal Information
Enter the required information accurately.
Your information should match your identification document.
Step 5: Submit Your Identification Document
Use your device camera to capture or upload the required identification document.
Make sure the document is clear and all information is visible.
Step 6: Complete Facial Verification
Follow the on-screen instructions to complete the facial verification process.
Step 7: Submit Your Verification
Review your information and submit the verification request.
Wait for the verification result.
Important Notes
- Provide accurate and truthful information.
- Use your own valid identification document.
- Do not use another person's identification document.
- Make sure the document images are clear and complete.
- Do not cover important information on your identification document.
- Avoid excessive lighting, reflections, or shadows when taking document photos.
- Make sure your face is clearly visible during facial verification.
- Additional verification requirements may apply depending on your country, region, account status, or applicable compliance requirements.
If Your KYC Verification Fails
If your identity verification is unsuccessful:
- Check the reason provided by the verification system.
- Confirm that your personal information matches your identification document.
- Make sure your identification document is valid and readable.
- Retake document photos if the images are unclear.
- Complete facial verification again if requested.
- Resubmit your verification if the system allows you to do so.
If you are unable to complete the verification after following the instructions, contact BKG Exchange Customer Support.
FAQ
Why do I need to complete KYC?
KYC helps BKG Exchange verify customer identities and support applicable security and compliance requirements.
What documents can I use for KYC?
The available document types may vary depending on your country or region. The verification system will display the supported document types during the verification process.
Can I use someone else's identification document?
No. You must use your own valid identification document.
Why was my KYC verification rejected?
Common reasons may include incorrect information, unclear document images, an expired document, or unsuccessful facial verification.
Check the verification result for the specific reason and follow the instructions provided.
How long does KYC verification take?
Verification time may vary depending on the verification process, document quality, and account circumstances.
Can I use my mobile phone to complete KYC?
Yes. If KYC is available through the BKG Exchange App, you can complete the verification process using your mobile device.
What should I do if I cannot complete KYC?
Check that your information and documents meet the verification requirements. If the issue continues, contact BKG Exchange Customer Support.