Overview
You can log in to your BKG Exchange account through the BKG Exchange Website or BKG Exchange App.
Use the same registered email address or mobile phone number and password to access your account.
Security Reminder: Always make sure you are using the official BKG Exchange Website or App. Never share your password, verification codes, or other security information with anyone.
Option 1: Log In via the BKG Exchange Website
Step 1: Open the BKG Exchange Website
Open the official BKG Exchange Website and click Log In.
Step 2: Enter Your Account Information
Enter the email address or mobile phone number registered to your BKG Exchange account.
Enter your login password.
Step 3: Complete Security Verification
If security verification is required, enter the verification code sent to your registered email address or mobile phone number.
If you have enabled Google Authenticator or another two-factor authentication method, enter the required authentication code.
Step 4: Complete Login
After the verification is completed successfully, you will be logged in to your BKG Exchange account.
Option 2: Log In via the BKG Exchange App
Step 1: Open the BKG Exchange App
Open the official BKG Exchange App on your mobile device.
Tap Log In.
Step 2: Enter Your Account Information
Enter your registered email address or mobile phone number.
Enter your login password.
Step 3: Complete Security Verification
Complete any security verification requested by the App.
If two-factor authentication is enabled, enter your authentication code.
Step 4: Complete Login
After successful verification, you will be logged in to your BKG Exchange account.
If You Cannot Log In
If you are unable to access your account, check the following:
Incorrect Password
Make sure you are using the correct login password.
If you have forgotten your password, use the Forgot Password option to reset it.
Verification Code Not Received
- Check that your registered email address or mobile phone number is correct.
- Check your spam or junk email folder.
- Make sure your mobile device can receive SMS messages.
- Wait a few minutes before requesting another verification code.
Two-Factor Authentication Problem
If you cannot access your Google Authenticator or other authentication method, follow the applicable account recovery or 2FA reset process.
Account Restricted
If your account has been temporarily restricted or frozen, contact BKG Exchange Support for assistance.
Account Security Recommendations
For better account security:
- Never share your password with anyone.
- Never share SMS, email, or 2FA verification codes.
- Do not use your BKG Exchange password on other platforms.
- Enable two-factor authentication.
- Avoid logging in through unknown or suspicious links.
- Check the website address before entering your account information.
- Only use the official BKG Exchange App.
BKG Exchange Support will never ask for your password or authentication codes.
Frequently Asked Questions
Can I use the same account on the Website and App?
Yes. You can access your BKG Exchange account through the supported Website and App using the same account credentials.
Why am I required to complete additional verification when logging in?
Additional verification may be required to protect your account, particularly when unusual login activity or other security conditions are detected.
Can I stay logged in on multiple devices?
Device and session limits may depend on the current BKG Exchange security settings. For security reasons, review your active sessions regularly and remove any devices you do not recognize.
What should I do if I suspect someone has accessed my account?
Immediately change your login password and secure your authentication methods. If you notice unauthorized activity, contact BKG Exchange Support as soon as possible.
Do not share your password or verification codes with anyone, including people claiming to provide support.