Overview
If you have forgotten your BKG Exchange login password, you can reset it through the BKG Exchange Website or App.
For account security, you may need to complete additional verification before setting a new password.
Option 1: Reset Your Password via the Website
Step 1: Open the BKG Exchange Website
Visit the official BKG Exchange Website and open the login page.
Step 2: Select “Forgot Password”
On the login page, select “Forgot Password” or the corresponding password recovery option.
Step 3: Enter Your Account Information
Enter the email address or mobile phone number associated with your BKG Exchange account.
Step 4: Complete Verification
Enter the verification code sent to your registered email address or mobile phone.
If additional security verification is required, complete the requested verification.
Step 5: Set a New Password
Enter and confirm your new login password.
Make sure your new password meets the current password requirements shown on the page.
Step 6: Complete the Reset
Submit the request to complete the password reset.
After the reset is successful, use your new password to log in to your BKG Exchange account.
Option 2: Reset Your Password via the App
Step 1: Open the BKG Exchange App
Launch the BKG Exchange App and go to the login page.
Step 2: Select “Forgot Password”
Select “Forgot Password” or the corresponding password recovery option.
Step 3: Enter Your Account Information
Enter the email address or mobile phone number linked to your BKG Exchange account.
Step 4: Complete Verification
Enter the verification code you receive and complete any additional security verification if required.
Step 5: Set a New Password
Enter your new login password and confirm it.
Step 6: Complete the Reset
Submit the request to complete the password reset, then log in with your new password.
Important Notes
- Use the email address or mobile phone number registered with your BKG Exchange account.
- Do not share your verification codes or password with anyone.
- Create a unique password that is not used on other platforms.
- If you do not receive a verification code, check your spam or junk folder and confirm that your registered contact information is correct.
- Additional security checks or temporary restrictions may apply depending on your account's current security settings.
If You Cannot Reset Your Password
If you cannot complete the password reset:
- Confirm that you are using the correct registered email address or mobile phone number.
- Check whether the verification code has expired.
- Request a new verification code if necessary.
- Make sure your email or mobile phone can receive verification messages.
- Contact BKG Exchange Customer Support if the issue continues.
FAQ
Can I reset my password if I forgot my old password?
Yes. Use the “Forgot Password” option on the login page and follow the verification process.
Can I reset my password through both the Website and App?
Yes. The password recovery process can be completed through the available Website or App login interface.
What should I do if I do not receive the verification code?
Check your spam or junk folder, confirm your registered contact information, and try requesting a new code.
If the problem continues, contact Customer Support.
Can I use my old password again?
For security reasons, we recommend creating a new password that is different from your previous password.
What should I do if I suspect someone else knows my password?
Reset your login password immediately and review your account security settings. If you suspect unauthorized access, contact BKG Exchange Customer Support as soon as possible.