Overview
BKG Exchange may send verification codes to your registered email address, mobile phone number, or WhatsApp when you register, log in, reset your password, or perform certain account security actions.
If you do not receive a verification code, follow the steps below.
Step 1: Check Your Account Information
Make sure you entered the correct email address or mobile phone number associated with your BKG Exchange account.
If using a mobile phone number, check that the country code is correct.
Step 2: Check Your Email, SMS, or WhatsApp
Email Verification Code
- Check your inbox.
- Check your Spam, Junk, or Promotions folder.
- Search your mailbox for messages from BKG Exchange.
- Make sure your mailbox has enough available storage.
SMS Verification Code
- Make sure your phone has a stable mobile network connection.
- Check that your phone can receive SMS messages.
- Make sure SMS messages are not being blocked.
WhatsApp Verification Code
- Make sure the WhatsApp account is active and linked to the registered phone number.
- Check your WhatsApp chats and message requests.
- Make sure your phone has a stable internet connection.
- Check that WhatsApp notifications are enabled.
- Make sure messages from the relevant service are not blocked.
Step 3: Wait Before Requesting Another Code
Verification codes may take some time to arrive due to network, email, SMS, or WhatsApp delivery delays.
Avoid repeatedly requesting new codes within a short period.
If you request a new code, always use the latest verification code you receive.
Step 4: Request a New Verification Code
If the previous code has expired or has not arrived, select the option to resend the verification code.
If multiple verification methods are available, select another available method such as Email, SMS, or WhatsApp.
Step 5: Check for Temporary Restrictions
If you have requested verification codes repeatedly within a short period, the system may temporarily limit further requests for security reasons.
Wait and try again later.
If You Still Do Not Receive the Code
If you have completed the steps above and still cannot receive a verification code:
- Confirm that your registered email address or mobile phone number is correct.
- Check your email inbox and spam folder.
- Check your SMS and mobile network connection.
- Check your WhatsApp messages and internet connection.
- Try another available verification method if provided.
- Try again after a short period.
- If the problem continues, contact BKG Exchange Customer Support.
When contacting Customer Support, provide relevant information about the issue, such as the affected account, verification method, and the action you were trying to complete.
Do not provide your password, verification code, or other sensitive security information to anyone.
FAQ
Why have I not received my verification code?
Verification codes may be delayed because of email, SMS, WhatsApp, network, or service delivery issues. Check the relevant channel and try again.
Can I request another verification code?
Yes. You can use the resend option when available. If you request multiple codes, always use the latest code you receive.
Can I receive the verification code through WhatsApp?
If WhatsApp verification is available for your account and region, you may receive the verification code through WhatsApp.
What should I do if my verification code has expired?
Request a new verification code and use the latest code received.
I received several verification codes. Which one should I use?
Use the most recently received verification code.
What if I no longer have access to my registered email or phone number?
Contact BKG Exchange Customer Support for assistance with account recovery.
Can Customer Support ask me for my password or verification code?
You should never share your password or verification code with anyone. If you receive a request for sensitive security information, verify that you are communicating through an official BKG Exchange support channel.