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How to Submit a P2P Appeal

Overview

If a problem occurs during a P2P transaction and the buyer and seller cannot resolve it directly, you can submit an Appeal through the BKG Exchange P2P order.

An appeal allows BKG Exchange to review the relevant order and supporting information.

Common situations that may require an appeal include:

  • Buyer has paid but USDT has not been released.
  • Seller has not received the payment.
  • Payment amount does not match the order.
  • Payment was made but the order expired or was cancelled.
  • The counterparty disputes the payment status.
  • Other P2P transaction issues.

Before Submitting an Appeal

Before submitting an appeal:

  1. Check the current P2P order status.
  2. Review the order amount and payment information.
  3. Check your actual bank or payment account.
  4. Keep your payment receipt and transaction records.
  5. Communicate with the counterparty through the P2P order where available.

Do not make additional payments simply because the counterparty requests them.

How to Submit an Appeal

Step 1: Open Your P2P Orders

Log in to your BKG Exchange account and open your P2P Orders.

Step 2: Select the Relevant Order

Find the P2P order that has a problem and open the order details.

Step 3: Select Appeal

Select the available Appeal or dispute option.

Step 4: Select the Issue

Select the reason that best describes your situation.

For example:

  • Payment made but assets not released
  • Payment not received
  • Incorrect payment amount
  • Other P2P transaction issue

Available appeal reasons may vary depending on the current platform configuration.

Step 5: Provide Supporting Information

Describe the issue clearly and provide the requested information.

Depending on the situation, you may be asked to provide:

  • Payment receipt
  • Bank or payment account records
  • Transaction reference
  • Payment amount
  • Payment time
  • Relevant screenshots
  • Other supporting documents

Make sure the information you provide is accurate and complete.

Step 6: Submit the Appeal

Review the information and submit the appeal.

BKG Exchange may review the order and supporting information before determining the appropriate handling of the dispute according to the applicable P2P rules.

After Submitting an Appeal

After submitting an appeal:

  • Monitor the P2P order and appeal status.
  • Respond to requests for additional information.
  • Keep relevant payment records.
  • Do not make additional payments unless instructed through the applicable process.
  • Do not release USDT unless you have confirmed that the payment has actually been received.

The processing time may vary depending on the complexity of the case and the information required for review.

If You Are the Buyer

If you have completed payment but have not received your USDT:

  1. Verify that the payment was successfully completed.
  2. Check the P2P order status.
  3. Keep the payment receipt.
  4. Contact the seller through the order where available.
  5. Submit an appeal if the issue cannot be resolved.

Do not make another payment to the seller.

If You Are the Seller

If the buyer claims to have paid but you have not received the funds:

  1. Check your actual bank or payment account.
  2. Verify the payment amount.
  3. Do not release the USDT.
  4. Keep relevant payment records.
  5. Submit an appeal if the issue cannot be resolved.

Do not release USDT based only on screenshots or payment notifications.

Important Notes

  • Submit an appeal only when there is an actual issue with the P2P order.
  • Provide accurate and complete information.
  • Do not submit false or misleading evidence.
  • Do not share your account password, verification code, or Google 2FA code.
  • BKG Exchange support will not require you to disclose your login password or security verification codes.
  • Keep all relevant payment and transaction records until the case is resolved.
  • Do not conduct additional transactions outside the original P2P order to resolve a dispute.
  • BKG Exchange may request additional information during the review process.

FAQ

When should I submit a P2P appeal?

You should submit an appeal when a P2P transaction cannot be resolved through the normal order process, such as when payment has been made but USDT has not been released or payment has not been received.

What information should I provide?

Provide accurate order information and any relevant payment records requested during the appeal process.

Can I submit an appeal after an order expires?

Depending on the order status and applicable platform rules, an appeal may still be available. Open the relevant order and check whether the appeal option is available.

How long does an appeal take?

Processing time may vary depending on the circumstances of the dispute and whether additional information is required.

What if the counterparty asks me to make another payment?

Do not make additional payments without confirming the request through the applicable BKG Exchange P2P process.

Will BKG Exchange ask for my password or Google 2FA code?

No. Never disclose your login password, verification code, or Google 2FA code to anyone.