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How to Handle a P2P Order

Overview

After creating a P2P order on BKG Exchange, you need to complete the required payment or asset release steps within the specified time.

This guide explains the main P2P order statuses and how to handle an order from creation to completion.

P2P Order Process

A typical P2P order follows these stages:

Order Created → Payment / Payment Confirmation → Asset Release → Order Completed

The exact process may vary depending on whether you are buying or selling USDT.

For Buyers

Step 1: Create an Order

Select a suitable P2P offer and confirm the purchase amount.

After the order is created, carefully review:

  • Order amount
  • Price
  • Payment method
  • Payment information
  • Payment deadline
  • Order status

Step 2: Complete Payment

Transfer the required amount using the payment method specified in the order.

Complete the payment before the displayed payment deadline.

Step 3: Confirm Payment

After the payment has been successfully completed, return to the order and select the applicable payment confirmation option.

Only confirm payment after the transfer has actually been completed.

Step 4: Wait for Asset Release

After the seller confirms receipt of the payment, the USDT will be released according to the P2P transaction rules.

Step 5: Check the Completed Order

After the USDT has been released, check your account balance and order history to confirm that the transaction has been completed.

For Sellers

Step 1: Create or Accept an Order

Select an available P2P offer and confirm the amount of USDT you want to sell.

Step 2: Wait for Payment

Wait for the buyer to complete the payment within the specified payment period.

Step 3: Verify Payment

Check your actual bank or payment account.

Confirm that:

  • The payment has arrived.
  • The payment amount is correct.
  • The payment information matches the order where applicable.

Step 4: Release USDT

After confirming the payment, return to the order and select the applicable release option.

Do not release USDT based only on screenshots, SMS notifications, or messages from the buyer.

Step 5: Check the Order Status

After the USDT has been released, confirm that the order has been completed.

Common P2P Order Statuses

Depending on the current platform interface, you may see statuses such as:

Pending Payment

The order has been created, but the required payment has not yet been completed.

For buyers, complete the payment within the specified time.

Payment Completed

The buyer has marked the order as paid.

The seller should verify the actual payment before releasing the USDT.

Pending Release

Payment has been completed and the seller needs to verify the payment and release the digital assets.

Completed

The transaction has been completed and the digital assets have been released.

Cancelled

The order has been cancelled and the transaction will not proceed through that order.

Expired

The required action was not completed within the specified time and the order expired according to the applicable P2P rules.

How to Cancel a P2P Order

If you no longer want to continue with an order, you may be able to cancel it before the transaction is completed.

Before cancelling:

  • Check whether payment has already been made.
  • Check the current order status.
  • Make sure you understand the consequences of cancellation.

If you have already made a payment, do not simply cancel the order. Keep your payment records and use the applicable P2P resolution process if necessary.

If the Order Times Out

If the required action is not completed before the payment deadline, the order may expire or be cancelled according to the applicable P2P rules.

If You Are the Buyer

If you have not made payment, do not transfer funds after the order has expired unless you have confirmed the transaction through the applicable process.

If you have already made payment, keep your payment records and contact support or use the available appeal process.

If You Are the Seller

If the buyer claims to have paid after the order has expired, verify your actual payment account before releasing any USDT.

Do not release USDT based solely on payment screenshots or notifications.

If There Is a Dispute

If a problem occurs during a P2P transaction:

  1. Keep the P2P order active where possible.
  2. Do not make additional payments unless required through the applicable process.
  3. Keep payment receipts and transaction records.
  4. Communicate through the P2P order where available.
  5. Use the available Appeal or dispute function.
  6. Provide accurate information and supporting documents when requested.

BKG Exchange may review the relevant order and supporting information according to the applicable P2P rules.

Important Security Tips

  • Always check the P2P order information before making a payment.
  • Buyers should only mark an order as paid after completing the payment.
  • Sellers should verify actual receipt of funds before releasing USDT.
  • Never rely solely on screenshots or payment notifications.
  • Do not conduct P2P transactions outside the BKG Exchange order.
  • Never share your password, verification code, or Google 2FA code.
  • Keep payment records until the order is fully completed.
  • Be cautious of requests to cancel an order after payment has been made.
  • Contact BKG Exchange customer support if you encounter suspicious activity or a transaction dispute.

FAQ

How long do I have to complete a P2P order?

The payment deadline is displayed on the P2P order. Complete the required action within the specified time.

Can I cancel a P2P order?

You may be able to cancel an order before it is completed, depending on its current status and the applicable P2P rules.

What if I have already paid but the order is cancelled?

Do not make another payment. Keep your payment records and use the applicable appeal or support process.

What should a seller do after a buyer marks the order as paid?

The seller should verify the payment through the actual bank or payment account before releasing the USDT.

What if the buyer sends a payment screenshot?

A screenshot is not sufficient proof of payment. The seller should verify that the funds have actually arrived in the payment account.

What if the buyer and seller cannot resolve an issue?

Use the available Appeal or dispute function and provide the requested order and payment information.